NYCPHP Meetup

[Michael B Allen]

Oh, and it can't have any XML, AJAX, Web 2.0 or fuzz like that. I
don't want to win awards, I just want to get s**t done.

Mike

On Thu, 17 May 2007 18:56:50 -0400
Michael B Allen <mba2000 at ioplex.com> wrote:

> On Thu, 17 May 2007 18:38:02 -0400
> Jon Baer <jonbaer at jonbaer.com> wrote:
> 
> > The system is called SARA, its a plugin for TRAC ...
> > 
> > https://subtrac.sara.nl/oss/email2trac
> > 
> > You were asking about email <-> email ticketing no?
> 
> Hi Jon,
> 
> Nope. That just converts between emails and trac tickets.
> 
> Let me explain further what I'm interested in. What I want is very
> simple actually. I will no doubt write it myself eventually but I would
> be delighted if someone "stole" my idea (provided I could use it too).
> 
> There would be two ways to submit a ticket. The first method is to simply
> send an email to the support mailbox. The incoming mail component of
> this thing would look at the subject of the message and determine if it
> has a ticket number already. If not, it generates and insert a ticket
> number. For example, if the subject of a message was 'big-time error',
> the incoming mail component would transform this to '[TPF0844812]
> big-time error'. It might also send an automated reply to the sender
> with the ticket number in the subject with instructions that they should
> include that number in any subsequent dialog about the problem.
> 
> There would also be a web interface that used PHP's IMAP interface to
> allow support personnel to search on a ticket number. User's who were
> logged in could also search tickets that contained the user's email
> address.
> 
> Finally, the other way to submit a ticket would be through a simple web
> screen that any visitor could use (of course they could not specify the
> recipient - it would be hard coded to the support mailbox).
> 
> The nice thing about this system is that it can be managed entirely via
> SquirrelMail. Using SquirrelMail you can search the subject line. You
> can change ticket numbers if someone submits additional messages with
> a new ticket number.
> 
> Depending on how you generate the ticket numbers you wouldn't even need
> a database. It's just two php scripts - one for processsing incoming
> mail and another for searching / submitting tickets.
> 
> Mike
> 
> > On May 17, 2007, at 6:26 PM, Michael B Allen wrote:
> > 
> > > On Thu, 17 May 2007 18:10:46 -0400
> > > Jon Baer <jonbaer at jonbaer.com> wrote:
> > >
> > >> http://trac.edgewall.org/
> > >
> > > Just looked at it and clearly it's nothing like I described.
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-- 
Michael B Allen
PHP Active Directory Kerberos SSO
http://www.ioplex.com/